Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
Did the broker put the original proposal in writing please?
Yes they did
Ok - have you paid the £2000 or how does that work?
the year 2012/13 we were given a £2000 broker discount which was deducted from our invoice and so did not overpay
the year 2013/14 we were given the £2000 broker discount but this time it was not deducted from the invoice and we overlooked it and so we ended up paying the full amount. Now they are refusing to repay this.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
So you agree, we do have a case to go to court?
Yes I would agree
Especially as you said you have evidence of the agreement
Is this because we had the quote in writing? What about the interest charges, they invoiced too much so we overpaid on interest.
Dont worry about interest, the value is so low
The disputed sum is £2000 - concentrate on that and don't be lose sight of this
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Can I clarify anything else for you today please?