Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
I assume you mean to see if they are acting improper - nothing at all
You can put CCTV in as a private citizen
If you were a business there would be Data Protection laws
But as a private citizen you can install CCTV in your house or garden etc as you wish
Can I clarify anything for you about this today please?
we have had issues/concerns in the past with regards XXXXX XXXXX not completing their duties in a professional and courteous manner. Whilst Mum has not been hurt it is not unusual for the carers to do as they feel fit rather than follow the care plan for Mum. Talk over her during the call rather than to her (Mum needs two carers at each call) it has also been observed that at time carers are sent to Mum who are poorly trained and find it difficult to meet Mum's needs. The CCTV was not installed to monitor them, it is fully visible and the care company knew when they took Mum on as a client that it was in place and could be in operation. Today we have raised an issue with regards XXXXX XXXXX call at the weekend and the care company have come back to us with:-
" very concerned that Mrs Mason is recording these calls apparently without the knowledge or permission of the carers, this is clearly a breach of privacy laws and we may need to take legal advice about this. Perhaps you should mention this to Mrs Mason as I am sure she would not willingly break the law!"
we just need to know where we stand as the care company can often send carers who do not know Mum and are not experienced with her needs - we have very little if any confidence that some of these carers are up to the job.
Mum is now on her 4th care company and as the client/patient we seem to have no rights, unfortunately Mum's illness/stroke means she cannot always look after her own interests.
so their comment of them being "very concerned that Mrs Mason is recording these calls apparently without the knowledge or permission of the carers, this is clearly a breach of privacy laws and we may need to take legal advice about this. Perhaps you should mention this to Mrs Mason as I am sure she would not willingly break the law!" is just an idle threat and I have nothing to worry about?
As you can probably tell I have cut and pasted this comment from an email from them earlier today, my initial feeling was that as I had raised concerns they were just coming back and it was 'tit for tat' as I had raised an issue.
It is rather worrying that these carers can come into Mum's home and left to their own devices do whatever they feel like and Mum has no protection other than the family who are often with her. Even when issues have been raised in the past with the care companies they have been denied by the carers and without the cctv footage it is our word against theirs
should we put warning notices up? The care company are aware and have been since they started Mum's care on 4th Nov 2013 that this device is in situ and could be in operation just seems that now I have raised issue they are
fighting back with this threat of breach of privacy law
ok so to recap:-
we are doing nothing wrong, we need no notices and basically if they are doing nothing wrong they have nothing to worry about (to be frank with the carers we are comfortable with we are not recording the call anyway)
thank you :-)
I don't think so