Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
How did you book this? How did you pay? Have you started the treatment please?
Ok - so they say you can cancel within 48 hours and get a refund?
These changes came in April 2013
On their own website they say
Sorry I am typing an email for work!
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
You should also complain to your Credit Card provider as they are jointly liable under Section 75 of the Consumer Credit Act.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
You can name the branch as first defendant and credit card company as second defendant.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Yes I am aware this is nothing to do with tenancy agreements I was answering an email.
You should take the action I have suggested above which is complain to your credit card company AND issue proceedings.
If you are not going to use it, you should not have to pay for it
Can I clarify anything else?
All you need to do is write and set out what you have paid, that you wanted a refund, you cancelled within the required time and if they refuse you will go to Court.
It just needs to be to the point
Does that help?
You said you paid by card so I assumed credit card - sadly the Consumer Credit Act does not apply to that.
If you signed it still says that you have to cancel within 48 hours, which you say you did.
Therefore you can still claim a refund
Can I clarify anything?
You should still go ahead. The Court can Order the refund if they feel the terms are unfair.
Even if you pursue a small claim, costs are very limited and if you lose, then you only lose the Court fees you have paid.
Can I clarify anything else for you\?
I think it is entirely possible - you seem to have a good case.
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