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Could you please explain the situation a little more?
It's just basically the information on website, customer support and advertisements are exceptionally different than what I have received.
You have a right under the Sale of Goods Act that a product must be as described, fit for purpose and of suitable quality
If it is not then you can demand a refund.
If they refuse, then you can sue in the small claims court
Can I clarify anything for you about this today please?
so even if what is advertised, on the internet provided by customer support are all not in the customer agreement
it's still covered?
If it is not as described then yes.
How are the damages measured/
By a Court. It would be a matter for a Judge
Could these be DYI?
do it yourself i mean
I still don't understand.
could i litigate myself
Yes you could
Can I clarify anything else for you?
but if i lose do i pay their legal costs
Not if it is a small claim no
how much is a small claim
It depends on the value
Please see: http://www.justice.gov.uk/courts/fees
Right thank you
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