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Have they refused the claim please?
Our building and contents insurers say the neighbour should claim on his insurance. Rumour has it that his insurance went "pear shaped" .
That is correct. He should claim on his insurance and then it may be that his insurers try and claim on yours.
But they should certainly claim on heir own first.
Is there anything else you want to know please?
But in any event even if a claim is made your insurance would cover you.
Can I help further or does this answer your question?