Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
Thank you for asking for me, but I see you were displeased with my previous answers so am unable to help on this occasion.
I am sorry if you feel that I was not happy with your original answer. I was not displeased with your previous answers which I found very helpful. However, despite the fact that you did not feel they had a case, the clients have gone ahead and taken out a claim against me and I am simply asking whether these clients do have a case.
Yes please find another professional. This matter is now urgent. I must reply before the 7th April. Thanks.
Please assist by reviewing my previous exchange and the latest email.
Thank you. I have reviewed the above and previous information. May I ask why you agreed to pay for his extra accomodation in the first place please? It seems to me if he decided to extend his holiday for two extra days, is it not reasonable to expect him to pay for his accomodation? Were you simply being nice or was there another reason you offered to pay for his extra nights accomodation? If I decided to extend my stay I would expect to pay for my additional accomodation at the very least. Could you kindly clarify for me?
Also have you any written evidence that you offered to pay for his extra nights accomodation previously?
I offered to pay for the additional accommodation as a service to the client. I have an email confirming this.
Dear XXXXX - This was a gesture of goodwill on my part. The client did not pay for this accommodation. I forgot that I had made this gesture and he had to pay the hotel direct. No commission was charged on the rooms.
I offered to refund the cost of the rooms as soon as I realised my mistake.
I did not mention that this was a gesture of goodwill. I merely reported that although it obviously was as the holiday ended on the 11th December the day on which all the other clients returned home. My email dated 23 Aug 13:
"Dear XXXXXal ... With regard to accommodation in Trinidad I am still waiting for photos but we can offer accommodation in Havana at the Hostal Peregrino el Encinar (see attached). There will be no additional charge for the extra nights' accommodation."
I also waived the high season supplement for Donal as per an email dated Tue 27/08/201: "With regard to the high season supplements, this is a charge that has been added by the Cubans for November/December holidays but, as it was not mentioned on the website, I have waived it in your case. I attach an updated invoice for your information."