My name isXXXXX and I'm happy to help with your question today. I need to ask you some preliminary questions to be able to help you.
What goods are you waiting for and how much did you pay? Did they give any reason for the delay?
The goods are specialist amplifiers for sound systems. Cost was £ 4536 inc vat.
They are a broker in second hand equipment.
And just to confirm - have you actually paid this money?
yes payment has been made in full but now they can't supply the goods and haven't given a refund
And did you make the payment using a credit card?
no it was by bank transfer
OK. Just bear with me 2 minutes while I type an answer.
You can report the matter to the police - the crime in question is fraud. You have incurred a loss and there may be some dishonesty involved. Even if the police decide this is not a crime their involvement might result in either a refund or the delivery of your goods.
The other thing you should do is immediately send a letter of claim and give the company 14 days to refund the money or deliver the goods. If they do not respond you should issue a claim in the County Court using the Ministry of Justice Money Claim Online Service. I can help you with the process if you wish and have sent you a separate offer of additional services.
The Money Claim is for a refund of the amount you paid plus interest, charges and court fees. If they do not pay you can enter judgment and send the bailiffs (or High Court Sheriffs) to enter and seize goods to the value of the debt.
NO point using debt collectors. Apart from writing letters they have no power. Your only real options are 1/ report the matter to the police 2/ sue in the County Court.