Please go ahead
Hi, thank you for your initial answer. I have carefully read the terms and conditions on the reverse side of the invoice.
Nowhere is it mentioned that mistakes are excepted.
There is a clause stating that the balance should be paid before work commences, but this did not happen because of their own ineptitude.
In any case, we are not disputing the otriginal invoice - it is reasonable - and we are prepared to pay it.
We are also reasonable, and accept that people are human and make mistakes, and so we would be prepared - in principle - to accept and pay for a minor error.
But this 'mistake' is increasing the cost by circa £1k, from £2k to £3k.
This makes the new total cost far more than any of the other suppliers.
I suspect this is a 'bait and switch' tactic. A reasonable estimate to get the work, and then a higher final invoice because the 'estimate' has been varied.
I understand the difference between am 'estimate' and a 'quote'. What I need advice on is the relevance of an 'estimate' once the work has been completed and invoiced. Can an estimate be varied after the event, or is the estimate now irrelevant?
Please advise on how I should proceed?
Hi Alex, thank you, your reply 'almost' clarifies things.
Can you specifically confirm that the 'estimate', which indeed matches the 'invoice', has no special legal standing and does not entitle them to demand more money?
There was no additional work (hidden pipes, etc) and, in any case, that is not what they are claiming extra payment for.
They specifically claim that they got their maths wrong by the 'cost of the laminate flooring' [sic].
Based on your advice I am planning on contacting them to say that:
1: the original estimate, which we agreed, and the corresponding final invoice, which matches the estimate, are not in dispute and we are happy to pay it now that the works have been completed.
2: The additional monies they are seeking, because they got their maths wrong, are disputed, and we refuse to accept the additional charge.
3: Their repeated reference to their 'estimate' (rather than a 'quote') does not give them ANY special protection or rights in the eyes of the law.
4: The only stated potential variable that could have affected the estimate was the work required in the kitchen (this was verbal) which, i the final event, did not change. There was no extra charge.
5: Although the original estimate/invoice is not in dispute, I will want a letter from them confirming that my payment will be in full and final settlement before I pay.
Do you agree/disagree with any of the points above, especially point 3?
Finally, can you confirm that you are a UK based solicitor plase?