No they did not ask me who the manufacturer of the computer was at the time,they asked how much was paid and how old it was.At that point it was 9 months old, about to come out of the retailers 1 year guarantee.I had previously had insurance against my previous computer , that again was from an independent retailer. Ihad decided to terminate the insurance on the older computer and insure the newest one.This was explained at the time to the Domestic and General agent..They have a rule not to insure what they term custom build computers, which is what they class machines from independent retailers.This was their policy at the time of selling me the insurance and it does not mention this anywhere in the policy nor was it mentioned to me at the time of selling.
A major manufacturer is someone like Dell,HP,Packard Bell etc
The problem seems to be an intermittent one and at the moment I am not doing anything about it as I emigrate to the US on the 30th April and the computer would have been sold secondhand or passed to a family member
The retailer had nothing to do with selling the insurance
The company terminated the insurance and I have no problem at all in dealing with the matter from the US as I can leave the machine in the safe keeping of a family member here.The annoyance to me was that the insurance company seemed to think it was perfectly in order to have taken the premiums and when they found the policy had been mis sold by them to pay the premiums back, wash their hands of my end of the problem and tell me the mis selling would be dealt with internally.I maintaned that there should be some recompense other than just the repaying of the insurance premiums for the time and trouble I am being put to now added to this of course I could have put £300 in the bank rather than pay it to them over the last 30 months.Is this likely tbudsmano be so,if it is I will take up the matter with the Ombudsman or a solicitor. Which would be your advice?