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Hello David my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
I am not sure I understand, did you pick the brick colour?
we picked brindle but were hood winked into charcole which looks ok when wet but when dry is a wishy washy light gray but its mainly the condition i noticed today that parts have started to sink what can i do that is the question
So you were given the choice but do not like the colour - is that right?
Its bad news then I am afraid.
Given you had a choice whether or not to accept that brick and if they have used that brick, there is nothing you can do in terms of the colour.
However if the work is shoddy and not up to standard then you may have a claim under Section 13 of the Sale and Supply of Goods and Services Act 1982
This is where someone fails to act with all reasonable skill and care.
You need to get a number of quotes for putting the work right - this is your loss
You need to write and set out your losses and request a payment or fix within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
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