Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
Have they said why you are not now covered please?
They say that the material it is made of is not on their 'covered' list and I apparently ticked a box agreeing although I have no memory of this.
What is the cost of replacement please?
Have you checked to see whether it is covered?
The fireplace is still available and the cheapest I can replace it for is £499.00. I thought it was covered as I paid an insurance premium but they say it is not.
You need to write and set out your losses and request a payment within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
You have a claim under Section 13 of the Sale and Supply of Goods and Services Act 1982 as they have failed to act with all reasonable skill and care.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Given what I have said to you in my original statement, do you think it is worth it?
I think they would settle it on a commercial basis
It would cost them too must to contest it
They are an online company and they hide addresses and are difficult to pin down for a contact, what do you recommend?
As a UK lawyer I can't check a foreign company.
But they do have a UK address
PARCEL2GO.COM LIMITEDTHE CUBE COE STREET BOLTON LANCASHIRE BL3 6BU
That is their registered address
So you think it's worth pursuing given what I have told you? I'm mightily aggrieved!
Yes I would.
Its going to cost them at least £500 in legal fees to defend it etc
Then I will proceed on your advice. Thank you for your help.
All the best.
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