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UKSolicitorJA
UKSolicitorJA, Solicitor
Category: Law
Satisfied Customers: 4312
Experience:  English solicitor with over 12 years experience
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I have made a complaint to a financial firm and they have been

Resolved Question:

I have made a complaint to a financial firm and they have been tossing me around like a ball and have not been replying to my complaint and it has been 3 weeks or so. What are my rights?
Submitted: 3 years ago.
Category: Law
Expert:  UKSolicitorJA replied 3 years ago.
Hello,

If you still do not hear from them after 8 weeks, you may complain to the Financial Ombudsman Service who has the power to investigate the matter and order the firm to compensate you or you may make a court claim now if you wish to do so.

See here for complaining to the ombudsman

http://www.financial-ombudsman.org.uk/consumer/complaints.htm

Hope this helps
Customer: replied 3 years ago.

Right, for a court case claim I could file to the Queen's Bench asap right?

Expert:  UKSolicitorJA replied 3 years ago.
If you are making a court claim for money, easiest to do so is online at www.moneyclaim.gov.uk

Customer: replied 3 years ago.

it is more than £100,000

Expert:  UKSolicitorJA replied 3 years ago.
In that case you need to file a claim form N1 by downloading it.

See here

https://www.gov.uk/make-court-claim-for-money/overview
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