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We just filed the paper work, forgot about it and just stumbled across it again now. we have two letters that clearly state that the cheque has been issued to my current address but it never arrived! The man on the help desk kept telling me that my account was closed and he would not re issue the cheque and where had i been for three years. Well ive been just here at this address but surely that is not the issue. The issue is where is the cheque?