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Right, it was just the service was a bit slow and expensive so i asked them to fix it but they have promised it numerous times but haven't.
Had it since Jan.
A financial service for transactions.
What would you like to achieve? Has it suffered you any loss? Do you have to give any notice?
I have suffered loss on paying a lot more cost than i shouldve.
"standard has fallen below that which could have been expected and is available elsewhere" This is definitely the case.
Usually the transaction cost of trading is around 0.0001% or even smaller of your position, however, with this firm which is industry leading often charged me at 0.0004-0.0006%. They blamed it on market conditions but 90% of my orders were affected with a higher cost for not much apparent reason.
I have also received low cost transactions at a competitor firm, which is not industry leading.
I have then lost the higher cost.
Also their platform quotes 0.0001% at nearly all times and it is also advertised on the site, however, this is never executable and it is only for reference.
I have particulars of claim written up already.
Could the quantification of what i lost be a difference between the over paid commission and their so called advertised costs and quoted cost on the platform?
They however in the contract says that it is not guaranteed that I will get that price, but they will do whatever it takes to obtain that price.
They are an industry leader.
They have promised me to do whatever it takes but have not done so.
I could get a better service elsewhere, definitely
Right and their no guarantee is invalid due to the breach of section 13 and unfair contracts legislation?
Yes I am a consumer.
Also, if they promised to fix it but have never done so. Is this a breach of warranty ?
Offered platform X saying it has the features and functionality of Platform Y when i inquired into the products. Is this misrepresentation?
So if I press forward a complaint to the firm I would have to argue for breach of warranty and misrep?
What are the necessary legislations to quote?
No worries, I will definitely leave a rating.
I have a question though, if they are industry recgonised as the best shop out there, but have performed in a way that they behave like tier 3 shops, is that a reason of concern?
Right. They also told me that they get 0.000003% from the banks at all times before I was trading with them and it turns out to be untrue. Again a source of misrepresentation?
I have because the cost of paying is much higher than their markup. If they are in fact getting that from the bank then I should not be paying that high of a price at all.