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thanks - they are saying it was a verbal contract therefore legally binding but we cannot believe from 6 pm to 7 am they managed to purchase 10 panels of fencing (they claimed another customer cancelled). to be sure before we do write, they cannot say we have a verbal contract? we did agree to the price but then had second thoughts about them doing the job (and now we know why!)
their office phone number diverts to their mobile number - they won't give me an address/we can't get an address. they insist they paid their fencing supplier the night they came to visit our house as they called up and someone had just cancelled
thank you - they have amazingly managed to find someone else to take the wood they said they bought for us as soon as we mentioned letter an trading standards! thanks for your help