An individual, although I know the particular individual owns this company: http://claim4pain.net so likely have legal expertise.
Thank you Jo. I would like to go into some more detail in order to maintain the customer relationship, specifically pointing out why this may have happened and what steps the company is taking to make sure it doesn't happen in future. Will this pose a problem so long as we have the "Without Prejudice Save as to Costs" line in there?
Thank you Jo. We place a very high value on customer service and retention here. I've drafted the following:
15. You consent to Rocksteady using photography and video to help children with progress in lessons and for press and promotional purposes including use on Rocksteady’s website. If you wish to withdraw this consent please notify Rocksteady in writing.
Thank you Jo. This has been very helpful.