Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today. Unfortunately you will no longer be able to get a refund because you can only do so if you reject the item within a reasonable period of time and after a year it is highly unlikely this would still be the case (usually we are talking a few weeks after purchase). However, under the Sale of Goods Act 1979 you still have the right to a repair or replacement, without causing you significant inconvenience so you can pursue the matter further in that respect
Then it would be Hoover to replace?
No your rights are against the seller, not the manufacturer
ah, interesting. Thanks Ben
your rights against the manufacturer are only limited to any specific warranty you had with them but your statutory rights as explained above are against the seller
But its Hoover that failed to repair it, the seller delivered on their promise to supply?
that is irrelevant, your statutory rights are against the seller alone - if you are getting the repairs under a warranty and they have failed to meet their obligations under the warranty that is a separate matter and it could be a breach of contract by Hoover but that does not affect your statutory rights which are solely against the seller and they are the ones you can pursue for a repair or replacement.
Great Thanks. Its not letting me leave a rating so I'll log back later and try again