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Hello,Are you disputing any element of the ground rent or service charge? Have you consented to them contacting your mortgagor directly and discussing your account? What do you wish to achieve please now.
The amounts for services charged aren't disputed -as evidenced by the payment of the demand of which I was aware. The charges made for "recovery" are disputed as excessive, no evidence of delivery of course. No I haven't agreed directly to that contact but suspect that's a standard clause within the documentation.