How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask UKSolicitorJA Your Own Question

UKSolicitorJA, Solicitor
Category: Law
Satisfied Customers: 4312
Experience:  English solicitor with over 12 years experience
Type Your Law Question Here...
UKSolicitorJA is online now

A large company "managing" ground rent and insurance charging

Customer Question

A large company "managing" ground rent and insurance charging huge amounts for administration of non-collection, even when monies for demand paid on-time, no mention of old outstanding (suggested non receipt) of earlier demands at that point. Won't speak on phone or accept ANY part payment - rejected supposed full payment of demand approx. 6 wks after payment, without notification thereof. Can this be challenged legally, or are you over the barrel they've pit you on?
Submitted: 3 years ago.
Category: Law
Expert:  UKSolicitorJA replied 3 years ago.


Are you disputing any element of the ground rent or service charge? Have you consented to them contacting your mortgagor directly and discussing your account? What do you wish to achieve please now.

Customer: replied 3 years ago.

The amounts for services charged aren't disputed -as evidenced by the payment of the demand of which I was aware. The charges made for "recovery" are disputed as excessive, no evidence of delivery of course. No I haven't agreed directly to that contact but suspect that's a standard clause within the documentation.

Expert:  UKSolicitorJA replied 3 years ago.
You may contact your mortgagor and tell them that you do not consent to them discussing your account with the managing agent or anyone without your prior approval pursuant to the Data Protection Act 1998 and you should inform the Managing Agent of the same i.e. that they should not discuss your account with anyone without your consent.

You may dispute the administration/recovery chargesif these are not provided in your lease or you do not agree to pay them, and you may take the matter to the Residential Property Tribunal, see here for information on how to challenge the recovery charges in the Tribunal:

Hope this helps

What Customers are Saying:

  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther

Meet The Experts:

  • Jo C.

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
< Previous | Next >
  • Jo C.'s Avatar

    Jo C.


    Satisfied Customers:

    Over 5 years in practice
  • Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • Buachaill's Avatar



    Satisfied Customers:

    Barrister 17 years experience
  • Max Lowry's Avatar

    Max Lowry


    Satisfied Customers:

    LLB, 10 years post qualification experience
  • UK_Lawyer's Avatar



    Satisfied Customers:

    I am a qualified solicitor and an expert in UK law.
  • Kasare's Avatar



    Satisfied Customers:

    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • Joshua's Avatar



    Satisfied Customers:

    LL.B (Hons), Higher Prof. Dip. Law & Practice