the email i sent to the car transporter sums up what happend:Dear Mark Lowe (Mcartran)
This is an email requesting information on the job I booked via Anyvan on 24/03/2014 stating that the car had to be collected from BCA Car Auction in Nottingham either on Tuesday 25/03/14 or by Wednesday 26/03/14 and delivered to my mechanics place of business in Hook where I would pay cash on delivery in person.
You accepted this job under these conditions. I proceeded to email you the invoice you would need for vehicle collection & you confirmed receiving it.
I then rung you Tuesday morning around 11am to check how you were getting along with the job. You proceeded to explain to me that you could not collect the vehicle on Tuesday but would do this on Wednesday. I agreed to this and have this on record.
You then contacted me on Wednesday saying that you could not do the job once again on our agreed day..this added to my frustration as that meant I could not take delivery of the car in person as this meant you would then have to deal with Paul my mechanic at his premises. I then required pictures of the vehicle BEFORE and AFTER delivery to confirm condition which you agreed to
Paul has mentioned a few changes you tried to make in your conversations which he can testify to in court.
You texted me on Thursday 1106am to confirm you were on the way-I have this on record.
Later you contacted me saying you could only deliver the car out of working hours around midnight and you had arranged where to Park it with Paul.
I had to ring you to explain and express my frustration as this was really unprofessional . I am rarely allowed to speak on my phone unless its an emergency so this put my job at risk. I could not talk for long so we resumed to communicate via text. I preferred this way as this would store all our communication on record.
I asked for confirmation of your location via picture message and your ID details including your truck registration plate image. I explained that this would also serve as proof of delivery especially considering the car has drivers side window open and you would be leaving all car documents including ignition keys completely unattended. I feared you were not at the agreed location for obvious reasons: It was now Friday 28/03/14 for a job that had been set to be done on Wednesday 25th at the latest.
You failed to send evidence of your exact location as I asked for a picture of the delivery business premises so I was not happy to make payment. You rung the police and reported to Anne PC8395 (101 Hampshire Police). My texts show I was happy for the police to get involved as this would give me reassurance of your location & a secure delivery of the vehicle.
You sent me nasty messages calling me a pig and idiot among other deformative names which is slander...I have these on record.
You provided a picture of the transporter at Winchester Services which proved your location so eventually deposited half of your funds and you confirmed receiving £65 in your bank account. This was to prove I was willing to pay my bill of £125 in full once you provided photographic evidence of you at delivery address.
You still refused to do this and eventually I paid the balance in full as my phone battery was getting very low..£125 delivery fee was in your account but you increased fees and demanded a total of £270. I refused to pay this amount so you took the car back with you to Dorset.
I have reported the matter to Anyvan and will now contact trading standards to investigate this criminal offence with all my evidence on record in the form of email and texts between us.
Your behaviour and conduct should not go unpunished and will see to it that justice is served.