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We were there from Mon 27/1/14 til Fri 31/1/14 (4 nights)
Four couples from various areas (Lincs, Notts,+ Kent), booked per couple.
Cost: £462.00 per couple including £30 for 'Open Fours Bowling' ' with the winner being invited to the Champion of Champions tournament'.
While we were there we registered our dissatisfaction, and they offered to refund the bowling supplement (£30 per couple) and sent chocolates and wine to the room.
The senior receptionist said there was no other manager on site til the following week.
Their Terms and Conditions:..... which can be found on their current brochure (we don't have) and website: ww.warnerhotels.co.uk
I can scan and fwd all correspondence and booking form if required.