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Thanks for coming back to me.
I paid for the tickets by credit card.
Yes it was my address that was wrong and it was their fault. So I asked them to correct it.
I sent the passport copies of front page only on the second time second time after they had told that I had lost the first tickets.
They told me we had lost the tickets at the beginning of March. I hadn't sent them the tickets because I was still expecting a revised invoice because I was meant to sign and return with copies of passport pages.
I just need 30 mins to type out an answer if thats OK?
That sounds promising. Just to clarify do I contact the agent first and tell them about my proposal to use section 75 then if they refuse I contact the credit card company? Or do I contact the credit card people first?
Something else sorry. Do you know roughly how long it would take say to get the money hack from section 75? I am trying to balance whether to just force them to give me my deposit back and buy tickets elsewhere. If I leave it too late the tickets could get more and more expensive.