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Ash
Ash, Solicitor
Category: Law
Satisfied Customers: 10916
Experience:  Solicitor with 5+ years experience
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For UkSolicitorJA, Under what rules and regulations am

Customer Question

For UkSolicitorJA,

Under what rules and regulations am I allowed to complain against this promise to reply which has not been materailised.
Submitted: 3 years ago.
Category: Law
Expert:  UKSolicitorJA replied 3 years ago.
Thank you.

See here under Treating Customers Fairly

http://www.fca.org.uk/firms/being-regulated/meeting-your-obligations/fair-treatment-of-customers

Customer: replied 3 years ago.

"In terms of managing your expectations as to when you will receive a response to your complaint, I hope to be in a position to respond to your complaint in advance of 11 April 2014. If this is not possible, I will inform you in advance."


 


This was said, could I still complain?

Expert:  UKSolicitorJA replied 3 years ago.
Absolutely. You have not received a response by today as promised.
Customer: replied 3 years ago.

How do I quantify losses?

Expert:  Ash replied 3 years ago.
But what loss have you suffered?

Alex

Customer: replied 3 years ago.

Well I have been consulting lawyers and putting off litigation against them casue of this promise.

Expert:  Ash replied 3 years ago.
Yes, but what loss have you suffered?

Alex

Customer: replied 3 years ago.

well this would be an Ombundsman case and FCA claim not a court claim which is based on merits.

Expert:  Ash replied 3 years ago.
But I dont see what loss you have suffered. Is it just delay?

Customer: replied 3 years ago.

Well I am awaiting money to get some business ventures done.

Expert:  Ash replied 3 years ago.
OK - so its just delay?

Customer: replied 3 years ago.

Right, I have received a response but they have lied about the questions I have asked.

Expert:  Ash replied 3 years ago.
Right - how long is the delay and have you suffered any other loss?

Customer: replied 3 years ago.

Not in the delay but they are unwilling to compensate and is lying in the response.

Expert:  Ash replied 3 years ago.
What loss have you suffered then, I am struggling to understand?