"In terms of managing your expectations as to when you will receive a response to your complaint, I hope to be in a position to respond to your complaint in advance of 11 April 2014. If this is not possible, I will inform you in advance."
This was said, could I still complain?
How do I quantify losses?
Well I have been consulting lawyers and putting off litigation against them casue of this promise.
well this would be an Ombundsman case and FCA claim not a court claim which is based on merits.
Well I am awaiting money to get some business ventures done.
Right, I have received a response but they have lied about the questions I have asked.
Not in the delay but they are unwilling to compensate and is lying in the response.