The house is 6years old. It cost us just under £200 for boiler repair as insurance company said it wasn't covered. No they haven't agreed to repair the ceiling.
We have had another problem with the house. Water ingression through the front wall, causing rain to come in above the joist in the kitchen at the front of the house. NHBC have said they will pay for that as they can see where it came through and why. The vents have to be moved as does the extractor for the cooker. When the NHBC inspector was here I asked him about the repair to the garage ceiling etc and he said they would cover it yet when we received email from him yesterday he said they would repay the money we have already pai to the builder we had as we had to have scaffolding erected,plus £250 as a good will gesture, but they will not pay for anything else. He said he hasn't enough proof even though he is sure where water ingression is coming through.
Hi Jo we have other problems to with dampness in the bedroom. The inspector looked at the walls and tested the wall to see what the temperature was. He said it was far to cold and that probably had little or no insulation and that needed to be rectified. What we cannot understand is when we contacted the builder he said that it was signed off by NHBC so what did he pay them for if the roof was defective. Surely it proves that they did not do there job properly.