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Financial Mis-selling against a broker.
They also had execution issues however, there is an exclusion clause in the contract on execution and from my experience the FOS would not award me for execution issues since there is an exclusion clause.
Right, nature is that the execution cost is very high. The service has two platforms a professional one and a retail one. I inquired whether I should be using the retail one or the professional one and they said retail. However, since my trades are quite late they contacted me themselves and advertised more features and have communicated ot me that they would look for better execution linking and execution venues for me. However they did not do so, they have also said that the retail platform is enough is handling my trades, however, it was very poor in handling my trades and my service deviated from 86% of their clients.
However, in their response they do have some exclusion clauses in their execution saying that they do not guarantee execution to be at the price quoted on the platform. However, my point is if I used the professional platform my cost might not even be so high so I am claiming mis-selling with the Ombudsman.
But from my experience Ombudsman does reply on such exclusion clauses. What should I do?
I read it. I did not sign it on the premises, but I clicked I agree.
I had it for three months from jan to march which i cancelled now because the cost is ridiculously higher than the social norm.
Right does the ombudsman refer to these laws since they said they arei nformal.
Would the exclusion clauses be legally enforceable if the firm's misrepresentation cause the exclusion clauses to kick into effect?
Right could the ombudsman determine that?