Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today. Are you submitting the claim online?
ok in the space where you set out your claim you actually have a very limited amount of space in which to provide details of your claim so you are expected to just provide the basic minimum,s. You would then need to file a separate Particulars of Claim (or Statement of Case) where you would go into more detail about the whole claim. Later on you would also have the opportunity to provide a witness statement with more details of your evidence. But at the initial stage, when you complete the online form, it is just a brief description of the case
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