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What is it you want to achieve please?
A full purchase price refund of the vehicle. Because of the dealership unreasonable time(4 Months) trying to fix it. I am convince its more problems to come in this vehicle
And by the conversation I had with the service department ,they couldn't tell me if it was fix .
Can it be driven at the moment please/
Yes probable but diesel usage is more
Ok - in that case it is bad news.
Under the Sale of Goods Act with a vehicle unless the problem is such that it can not be driven you would not be entitled to your money back
Also shifting gears is more and frequent
What you would be entitled to is to sue for loss and damage
So if it using more fuel you would be entitled to that cost back, of the additional fuel
But you won't be entitled to a full refund.
a Replacement vehicle?
But once the problem is fixed you would be able to estimate what you have lost.
You are only entitled to a replacement if your contract allowed that, which probably it did not.
What if the problem still exist?
Even then you can't demand a replacement.
Only if you cant drive it and it can't be fixed would you be entitled to a new one
I am sorry as I know this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest
Can I clarify anything for you about this today please?
I wish trading and standard would have told me this lol
I am sorry!
You can't get a replacement otherwise everyone would!
well I think I best redraw my court claim?
Have you claimed for a total refund?
Yes on the grounds of unreasonable time and inconvenience when I had to drive 22 miles there and back numerous times
Ok - you can claim all that but not a refund.
and it was a work truck
I would suggest you reduce your claim value.
But make sure it is below £10,000 to keep it as a small claim
ok thanks alex
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