how can I get this company to answer my calls, and how do I get them to put the matters I have complained about right
I have replied once already. what is happening now? why do you keep asking for my e-mail address? I do not think the response so far is worth paying for
I have given them a deposit of £1200 so far. the balance of just over £5000 is due when I am satisfied with the work. this is the wording in the letter I received arranging the installation. they did not complete the fitting of all the windows as the dining room window was damaged and would have to be fitted at a later date. this has not been done.
my complaint is that the window frames are black in colour as requested but there is white showing through where the mitres on the frames have been poorly made and also where the frames have been damaged and painted over with a brush. also there are water streaks in between the sealed units of glass. the front door that has been fitted has not been installed correctly, this was pointed out to me by their inspector when he visited, at the moment the front door will not shut properly and we have to slam it very hard then if we are lucky it will shut. this is affecting the security of our house. they did not fit the "easy clean hinges" as agreed. they did not fit the end caps to the interior sills as they forgot to bring them. there probably more but I think this is enough to be going on with
I have answered the three questions that you asked what is to happen now
Bear in mind that you cannot make them answer your telephone calls or come out to do the job and that they will not do that, your remedy is to take them to court
Do you want them to finish the job or do you want to get someone else to do it?
if I get another company to install windows what happens to my deposit and what do I do with the windows that are to be removed.