Hello my name is XXXXX XXXXX I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
You should send a letter special delivery saying that you do not have the documents and a copy of your doctor letters.
Then that should be the end of the matter
Can I clarify anything for you about this today please?
are there any legal steps I can take if they choose to ignore the letter and doctors letters?