Alex Watts :
Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply as this is not an ‘on demand’ live service, but rest assured I will be giving your question my immediate attention upon return. There is no need to wait here, you will get an email when I reply.
Alex Watts :
When you say you are not in arrears the bank seems to be asking for £1100?
Good morning Alex. We have not received any paperwork relating to an outstanding £1100. If they are agreeable I will pay the £1100 & follow on with the monthly payments. We also didn't receive any letter from them about our complaint about our busim
Alex Watts : I don't quite understand, the £1100 settlement where has that come from? Is that in writing?
I have not received any paperwork ask for any payment for £1100. I don't not where this has come from. If they could explain this I would bring the account up to date, but can't deal with this if they don't communicate with me. M
Alex Watts : I agree.
Alex Watts : You should formally write to the bank and set out your understanding of the position and raise it as a formal complaint
Alex Watts : If they do not deal with satisfactory then you can complain to the financial ombudsman
Alex Watts : They offer a free service and can Investigate your complaint.
Alex Watts : Their website is www.financial-ombudsman.org.uk
Alex Watts : But until this is replaced could you stop the bailiffs selling your goods, no - not without a court ordrt.
Alex Watts : order
Alex Watts : And sadly the courts won't grant an order without evidence from the bank
Alex Watts : I am sorry if this is not the answer you want and certainly not the one I want to give you, but I have a duty to be honest.
Alex Watts : You may wish a local solicitor to write to give added weigh.
Alex Watts : Can I clarify anything for you about this today please?
Many thanks for the information. I will get back to the bank. Thanks for your time. Mark
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Alex Watts :
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