Do you know the cost of making good the work please?
Have you had a second opinion on the design etc?
Ok - you need to get a number of quotes for getting the work done, this forms your loss. You have to use the cheapest to mitigate any loss
You should to write and set out your losses and ask for a payment within 14 days or say you will go to Court. Make sure you send this recorded delivery and keep a copy.
If they refuse then you can issue proceedings which can be done online at: www.moneyclaim.gov.uk or by competing form N1 at: https://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf
The Court will then issue the claim which will be sent to the seller and they will have a limited time to defend it, if not you can enter Judgment and enforce it. If the matter is defended it will be set down for a hearing. If the losses are £10,000 or less then it will be a small claim and you do not need representation.
Can I clarify anything for you about this today please?
Well its not that because they are providing a service
You need to quote Section 13 of the Sale and Supply of Goods and Services Act 1982 - one has a duty to act with all reasonable skill and care.
But you have 6 years to bring a claim from time of breach, so no hurry
Does that clarify matters for you?
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