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The serum is through a dropper and you put a drop on each morning. As it was expensive after every use I carefully replaced the dropper. The brown stuff grew in brown strings within the fluid at the bottom of the bottle. When I took it to Boots they were very aggressive with me as though it was my fault. I was upset at the time as I wanted to know what I had been putting on my face it is said to go to genetic cell level. I left with a piece of scrap paper as a receipt. A week or so later I received a letter saying Boots had sent it to the supplier.
I called customer care who put me in touch with Lancôme Customer Affairs Dept the said they would send I replacement . I sais I wanted answers etc.They said it would take 10 -12 weeks . Still waiting
I haven't suffered any injury. The problem is that every time I see a spot or a blotch on my face I keep thinking that it may be due to cell damage as written on the box it says it is genetic level. The main problem is the total disregard for me. I have had none of my question answered eg how did it happen, what is it , who else did it happen too and will it cause cell damage ie cancer