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Did you sign any contract please?
Do you have an email about the domain name please?
Do you have any emails regarding the domain name please?
Ok - but was there any evidence to say the matters previously to say it was a one off fee etc?
Did they say you were buying the domain or renting it please?
Yes but the OLD company - do you have anything to suggest that you would buy the website but pay for the domain each year?
Ok. Just so that I am clear, what was your understanding of the OLD company?
Ok - so the original contract was a fee and it included hosting for the year and after this you could take the website with you. What would have happened to the domain, would they have expected you to buy that?
Ok. And now they want to charge you £399 for something which you understood you already owned>
I dont understand - they want to charge you now for something you had already paid a fee for?
I see. Do you have evidence of the old agreement? Did I understand the answer was no?
And the person that you spoke to, can they confirm the existing arrangement?
Ok - then if they will confirm the existing arrangement then they are in breach of contract
That means you could insist on the OLD arrangement being back in place
If they refuse then you could sue for breach of contract and ask the Court that they 'deliver up' the website and domain name
If the person will NOT confirm the old arrangement you are in difficulty.
This is because without this person there is NO EVIDENCE of the old arrangement and this is what you need
Speak to the person you were dealing with and see if they will confirm in writing
Then you know where you stand and can sue for breach of contract if appropriate.
Can I clarify anything for you about this today please?
Yes you do
Without this you are stuck
As long as you get it in writing what the OLD arrangement was you will be ok
Can I clarify anything else?
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