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Do you know the cost of fixing this? Are you going to have to pay for any repair?
I do not know the cost for putting the roof right. The contractor said they could fix it by putting in thicker tiles, but there is quite a difference between our roof and the council homes. They are not asking us to pay - but then they did cause the problem so that would be adding insult to injury!!
If they were going to go onto your roof or even touch your roof then they needed permission
What you have is trespass.
They should have asked, they did not
They interfered with your property when they had no right
You could sue and claim loss and damgae
The difficulty is that you will have no loss
They are making good the damage and not asking you to pay
So yes, permission should have been asked.
You can also ask them to guarantee the work
But if they do not, I assume you will not be any worse off because your old roof was out of guarantee?
You would be protected anyway under Section 13 of the Sale and Supply of Goods and Services Act, as they have to act with all reasonable skill and care.
Can I clarify anything for you about this today please?
Ok thank you. So you think it will be ok to let them onto our roof to put it right. The contractor did say he would give us the same letter of guarantee they are giving to council tenants. Regards Jenny
Yes I think that is fine.
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Thank you Alex. It has certainly help to reassure me. Jenny
All the best Jenny