Alex Watts : Hello my name is Alex and I will help you with this. Please note that I am a working Solicitor and may be on and offline as I have to attend Court and meet with clients, even at weekends. As such you may not get an instant response when you reply, but rest assured I will be giving your question my immediate attention upon return You do not need to wait here as you will get an email when I reply.
Alex Watts : How did you pay the bill? Why did they say it had increased please?
Debit card and they stated the due to extra "problems " more work and parts were needed , I asked why they had not updated me , to which they said " we just did it as the car was in bits " and in later correspondence they have admitted in writing , that some communication breakdown has occurred, but they will not move on any refund , this despite again in writing that they admit to fitting brake parts ( NOT EVEN REQUIRED FOR THE MOT) and would be willing to refund SOME of this cost . I have asked verbally and in writing to see the parts that were fitted , and the reasons for not following the motor codes of practice to which they are a member . I have challenged a discrepancy of some £644.00 on this paid invoice to which I have had nothing but silence to my specific questions .
Alex Watts : So they carried out the work without your authorisation? Sadly they can not do this
Alex Watts : Section 13 of the Sale and Supply of Goods and Services Act states they must act with all reasonable skill and care.
Alex Watts : In this case it appears they have not.
Alex Watts : You need to write and set out your losses and request a refund of the difference within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
Alex Watts : If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
Alex Watts : The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
Alex Watts : If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Alex Watts : Can I clarify anything for you about this today please?
Alex Watts :
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