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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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I moved into a property 10 days ago. It was not clean. The

Customer Question

I moved into a property 10 days ago. It was not clean. The fire does not work, neither does the shower and a radiator is badly leaking. I have notified the agent and still nothing has been done. What are my options please?
Submitted: 3 years ago.
Category: Law
Expert:  Jo C. replied 3 years ago.
Hi.

Thank you for your question. My name is Jo and I will try to help with this.

Is it just the one radiator that you are having issues with please?
Customer: replied 3 years ago.
Just one radiator.
Expert:  Jo C. replied 3 years ago.
But the others all work?

So the heating does work generally?
Customer: replied 3 years ago.
The heating works. It's just one radiator. The problem is an unusable shower because the temperature cannot be controlled and a gas fire that is classified not safe for use.
Customer: replied 3 years ago.
How do I stop them from messing me around and get the issues fixed?
Expert:  Jo C. replied 3 years ago.
Is this the only shower or bath in the property?
Customer: replied 3 years ago.
It is the only shower. There is a separate bath.
Expert:  Jo C. replied 3 years ago.
Ok.

And you have unrestricted access to that? There is no difficulty with that?
Customer: replied 3 years ago.
Relist: Other.
It is taking far too long. I am not satisfied I want a refund.

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