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For the reasons I gave - why can't they accept a month's notice?
For the reasons I gave - why can't O2 accept 1 month's notice - she has been with them for some years
I don't see how - I handle her finances and correspondence since my father's death 4 years ago - and she would not have a clue or any memory of - a contract.
I checked again on the 02 website and it says after 1 month initial period you can give 1 month's notice - which we did last August and that is why I just stopped the direct debit. In fact they should really refund my mum from November onwards.
We sent written notice on the 8/8/13 and I have a copy. They didn't confirm so I had a telephone conversation in which they accepted notice but stated that mum had to pay up until the end of the contract in October this year. That is totally at odds with their written terms of contract. In the end I just lost patience and stopped the direct debit.
Ok - well I am contacting them again and we shall see what happens Chris Moore
O2 resorted to requesting overdue monies through a debt collector. I have spoken with them and resolved the matter paying half the contract thereby finalising the issue.
Regards Chris Moore
O2 insist the contract should be paid until October and mum was getting very upset about the threatening letters. If it had been me I would have let them take us to court to determine wether or not it is acceptable to hassle an old lady who has no need of their services and who clearly has not used a mobile in the last year and they have a month's notice clause in their terms and conditions. I felt it easier to settle the matter and give mum a respite.
Regards Chris moore