Yes, at 7 months. The problem actually started a little earlier - sofa delivered end of July 2013, noticed a bagginess in the seat of the sofa December 2013 but I had been warned velvet could develop a seated look so wasn't too surprised even though it didn't look as smart and taut as it had been, then in Feb found and reported rip a few days later. Then they prevaricated for three weeks saying first they would get someone to visit, then telling me to claim on the insurance policy I'd taken out with them at the same time. I refused as I thought that would be fraudulent as it was clearly not accidental damage. Finally had a visit from expert about 3 weeks ago.
Thanks Jo. If I did go to court and lost, would I then no longer be entitled to a repair? And would I have to pay their costs?