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I have received a default notice from Argos. This arose as I had moved house and the notifications were not being sent to my new address. The debt was small and I settled it immediately (around 6 weeks after the default) I wrote a letter to Argos as I was told it was within there remit to remove the default. They have written back and advised they are legally required to report to Credit Agencies under the FSA rules but I have seen much info about people who have been able to have small defaults removed from their credit files. My question is there some way to negotiate with them to remove the default? It is going to really hamper my credit rating.
It was furniture purchased under the Argos 6 months interest fee no repayment scheme. The original purchase amount was £300 (I ended up paying £384.05). Attached is the letter I sent to Argos which lays out the full situation. I do not have a copy of their letter with me right now but I could send it on later.
I telephoned them to change the address but they do not have a record to this. I did not set up a SO or DD as there was no requirement for payments over the initial period and I had always planned to settle the balance in full once the interest free period was over. They did have my phone number and email address but no attempts were made to contact me apart, I presume, by post which would have been going to my old address.
The amount of the default i.e. the amount I settled with the collection agency was £384.05. This was based on the amount borrowed £300 + interest when the account went past the 6 months interest free period. You can see the exact process from the attached credit report. It lists the provider as Home Retail Group Card Services so I would presume that this is the provider that I would refer to in contacting the Financial Ombudsman. I would presume that the next steps would be contacting Argos again and disputing their claim that they are legally required to provide this information to the Credit Agencies and then if that does not work the contact the Ombudsman and explain the full situation to them?
Ok, so write to the Ombudsman as advised and explain the situation that I was not contacted by any other method and see what they say?