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Independent garage. They said that the cost of a service was about £80 to £100, but we were supplying the oil. When I picked up the car they said that the bill was £244.80. I ask why and they said the brake disc wanted replacing. I paid the bill because I want my car to be right. That was in February. In April a friend said she thought my brakes looked odd. I asked my husband and then we took the car to a friend who is a machanic. He said he though they were not right. Bear in mind they are looking at the brakes while the wheel is on. I took the car to have the winter tyres removed and the summer tyres put on and it was obvious that the brake pads did not fit. I called the garage e assured me that the parts were genuine and that I passed him to my husband. He again said that the parts were genuine and when asked by my husband why he had fitted new parts, said it was part of a service. When my husband said it wasn't he said "Oh". My husband went on to discuss the brake pads and eventually the garage guy put the phone down. The garage man was getting very upset and somewhat angry. I didn't feel that I wanted to see them again, having given them the change to be honest. I took the car to a Renault Garage who wrote on the bill "brake discs and pads non genuine fitted - brake pad too large and catching brake discs. I was therefore nervous about driving the car further with a brake problem and asked the garage to put matters right. I then took the invoice that the garage had given me, with the report, back to the original garage and asked them to pay it. They got very cross and when I said that I used my car to carry my children and grandchild in they said if anything had gone wrong they were insured for half a million pounds!
I didn't ask them to use any parts, they changed my discs and pads without my knowledge. I asked if they had used Renault parts and they said they had
In that case you dont have to pay.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this recorded delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the matter is defended it will be set down for a trial. If the claim is for £10,000 or less it will be a small claim and you will not need representation.
Can I clarify anything for you about this today please?
Sorry I don't think you read the original question. I paid for the brake discs and pads because I was led to believe they were genuine. It was not until April that I noticed they were wrong and had them replaced