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Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today. What guarantee did you actually have in place?
I assumed it would have been at least a year
well is there any guarantee/warranty that came with the item?
I cant honestly say i remember seeing one i only assumed there would be at least a year which is the normal time given
well there is no guarantee that there was a warranty because it is not a legal requirement to have one so companied would offer them if they wanted to buit you will have some legal rights anyway, I will explain these below
So as mentioned there is not definitely going to be a guarantee for the item and if there was you would know when you bought it as it would be detailed in the documentation. As the guarantee is given by the manufacturer you would also be advised to contact them to see if they offer any guarantee for this particular item.
If there was no guarantee then you will have to rely on consumer legislation instead. When a consumer makes a purchase from a business seller, they will have certain 'statutory' rights under the Sale of Goods Act 1979 and the Sale and Supply of Goods to Consumers Regulations 2002.
The law states that the goods must be of satisfactory quality, as described and fit for purpose. If they are not, you will have certain legal remedies against the seller. The only time action can be taken against the manufacturer is under a manufacturer's warranty or guarantee. There is no protection against fair wear and tear, misuse or accidental damage, faults that were pointed out at the time of sale or if you change your mind and no longer want the goods.
If the goods are not as described, of satisfactory quality or fit for purpose, you have the following rights:
1. Reject the goods and request a refund - this is only possible if the rejection occurs within a 'reasonable time'. This period depends on the circumstances, although it is generally accepted to be within the first month after purchase, so must not be delayed.
2. Ask for a repair or replacement – if you are too late to reject the goods, you can ask the seller for a repair or replacement without causing any significant inconvenience.
A useful rule is that if the goods are returned within the first 6 months after purchase, the law assumes that they did not conform to the statutory requirements at the time of sale. If the retailer disagrees, it is for them to prove that this was not the case. However, if the goods are returned more than 6 months after purchase, it would be down to the consumer to prove that the goods were faulty at the time of sale.
As you appear to be too late to reject the goods, you can still try and resolve this by contacting the seller and asking them for a repair or replacement. You can quote the applicable laws and rules as mentioned above. If they appear reluctant to assist, write to them one more time, warn them that they have 7 days to comply and inform them that if they fail to meet their legal obligations, you will have no choice but to report them to Trading Standards and start legal proceedings to seek compensation for your losses.
im sorry but your answer notes cant be read properly as the are not droping far enough down the box
are using a phone or tablet to view this?
a desk top computer
ok it should work, I can see everything, have you tried scrolling the scroll bar on the right hand side to see the full response?
yes what i can see is see full responce
ok so you CAN see it now?
ok great, let me know if you need me to clarify anything
or if it has answered your question so then I can close this?
what i have is or if it has answered you question then i can close havnt got the answer
I am not sure what you are trying to say - you mentioned that you could not read my answer, then you said that you can read my answer....so to clarify can you see my full response above where I discussed your legal position and what you can do in this situation?
im sorry but i can only read halfe youre answer so i shall sign off
ok where can you read from and to?
I can also try and change the format so you can perhaps read it so let me know if you want me to do that?
ok can you please exit the page and return to the question in a minute, it should all be done by then. Once you have done so can you please drop me a quick message to confirm it has worked or if you are still having problems, thanks
could i have an e.mail
we cannot email customers directly so all communications must be through here but if you follow the steps I mentioned it should work
sorry what steps
I am still having problems
but you have not exited the page
I need you to close this page down and return to it in a minute
in the meantime i WILL SWITCH FORMATS
sorry for caps