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What they have done wrong here is that they caused my physical and psychological pain. I still suffer from the later 4 years later! Imagine yourself having to pee but forced to wait for 3 hours to actually do it?
This is just wrong on all accounts:
I feel that I have the right to use the company for their shitty service and for all the anxieties and psychological issues they have caused me.
How come? Does this mean that I wasn't entitled to a good service when I paid my fair?
Thanks for your help.