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How can you help? Did you not read my email? I've asked in my email to you - 'What is my position?' Meaning - Is the unsigned letter legally binding, demanding £6,700.41 from me?
Why have I been charged £47, for your useless prevarication, when first told in writing it would cost £33? Perhaps you will answer that and arrange a full refund of £47 to my Credit Card. Because, you have not provided one iota of help or information, in two email replies. If I do not receive my refund, then I'll take my case to the Legal Services Ombudsman.
I wish I could say thanks. Well done for nothing - its not opting out, but coping out! This web site is a disgrace and a 'rip-off' and I demand that the £47 paid by Credit Card is refunded - NOW!