The guidelines state that they should have accessed his ability to pay first but they have said that the onus is on him to have informed them that he was an overseas visitor and asked about the charges during his first 9 days admission .
However, he was admitted as an emergency and his daughter HAD put on all his forms that he was an overseas visitor.
Also does he have a case for reviewing his second stay as he had poor service - he saw his consultant just before surgery and never again .The doctors who saw him after surgery stated that they knew nothing about his surgery as they were not present and could give him no information about it. He received no information or answers to his questions and then he was discharged with a wound and incontinent given no information on how to care for the wound so he did the best he could at home.
Thanks for the reply.
I would also like to know if we need to get a solicitor first or send the complaint letter as we do not want to delay
Also as we are willing to pay for part of the fees, they have asked us to set up a payment plan. How will this affect things
So should we ask for a caveat when setting up the payment plan that we will start paying but will only pay final fee after the review
Also do you write complaint letters on peoples behalf
If not, please how should we phrase the letter