Hi thanks for your question. My name is Tony.
You mean who received the payment from the cheque?
Then yes, the bank will retain for at least 6 years records of where the payment was made to.
So why are they insisting they cannot tell me this?
They should know to where they sent their money - it's an obvious requirement with bank audit trails. They can provide this, for whatever reason, they seem not to want to.
You should ask them to provide their final response, and if they don't tell you, then you can report it to the financial ombudsman service and he can direct that information be released to you.
You're entitled to know.
I will persevere. Thank you very much for your help.
Thank you. Are you happy with the service today, is there anything more I can answer for you?
Very happy with the service. Nothing else today but will certainly use this service again.
Brilliant. Thank you very much!
Have a great weekend.
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