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Unfortunately, there is no claim here against he police, they would only be acting on information reasonably received by them and with the best of intentions.
if the shop did it genuinely, without any ill motive, then they too are not likely to be liable for anything. If there is an ill motive behind all of this, then potentially the shop could be sued for malicious prosecution, but that's often not usually something that goes very far to be honest.
Regrettably, I believe this is the legal position. It's not good for you I appreciate, but unfortunately, the law has developed in such a way that in order to be able to take action against the shop you would need to show they acted with malice. It might be that you would say that they did, if they could quite clearly see that it was not you and thus were unjustified in their so called 99% accuracy of it being you.
This kind of claim though is often difficult because demonstrating malice is difficult.
Whether you would succeed in court though and whether you can get compensation are two different things.
You could insist that the shop compensate you or you would seek advice to sue them. Most shops, after making such a horrendous mistake would offer compensation.
They (the police) could, or you could?
Presumably, they're referring to your right to complain about police conduct etc.
You can make a complaint to an inspector to start with, but in all honesty, I don't necessarily see it getting you very far.
There is nothing to lose by doing that though.
Did they detain you at the store?
Okay, then there is no basis of claim for false imprisonment either. I'm afraid that in all likelihood, there is little prospect of you being able to sue in court for this, but I would encourage you to hound the shop and make them recognise their wrong.
To be fair, those officers won't be the first or the last to say such a thing ... And I'm with them, and occasions like this are one of those unfair things in the system that does make it "an ass".
I'm sorry it's not better news from me, but I obviously want to be accurate with you.
Can I ask whether you're happy with the service from me today please?
You're most welcome. Thank you.