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How much is it to put the work right, is it the £395 or more please?
It will cost according to the letting agents about £700.
In that case yes. The agent should use proper qualified people.
In any event they have a duty to act with all reasonable skill and care.
You should get a number of quotes to get the work done - this forms your loss
You should to write and set out your losses and ask for a refund within 14 days or say you will go to Court. Make sure you send this recorded delivery and keep a copy.
If they refuse then you can issue proceedings which can be done online at: www.moneyclaim.gov.uk or by competing form N1 at: https://hmctsformfinder.justice.gov.uk/courtfinder/forms/n001-eng.pdf
The Court will then issue the claim which will be sent to the Defendant and they will have a limited time to defend it, if not you can enter Judgment and enforce it. If the matter is defended it will be set down for a hearing. If the losses are £10,000 or less then it will be a small claim and you do not need representation.
Can I clarify anything for you about this today please?