Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today. Was there any mention in any agreement you had with them about the third party's involvement or were there any conditions governing the return of your deposit?
No. They assured me that my deposit would be returned promptly and there was no mention of a third party being involved in the process. My deposit was paid via credit card and their name was shown on my credit card statement as the recipient
You are correct that any contract would be between you and the holiday company. They may be using a third party company to hold or process the deposit but that would not affect your ability to claim the deposit back from the holiday company and they would have responsibility to give that back to you and if there are any issues with the third party, they would have to pursue them separately.
As legal action should always be seen as a last resort, there are certain actions that should be taken initially to try and resolve this matter informally and without having to involve the courts. It is recommended that the process follows these steps:
Whatever correspondence is sent, it is always advisable to keep copies and use recorded delivery so that there is proof of delivery and a paper trail. The court may need to refer to these if it gets that far.
Another option is to raise this as a claim with your credit card company under section 75 of the Consumer Credit Act where the credit card company is jointly responsible for this and they could pay you the money back directly. Check with the card provider what you need to do to make that claim.
Thank you for your advice
you are most welcome
No thank you - no further info required. I am dealing with this problem ub the lines suggested in your reply.