Hello, my name is XXXXX XXXXX it is my pleasure to assist you with your question today. Sorry but it is not very clear from your original post what has happened, can you please clarify?
my gson order a phone from electronice london gb on 13 14 paid on my bank card 1 3 14 take money phony came on 14 3 14 sent back with driver same day as he cancall it hasit took to lookn but not had money back he has email them and keep phony them that is my granson email if you need to talk to him he can tell you more about it
How much did it cost and was it a debit card or a credit card?
debitcard the one used for you
First of all you need to contact the shop and formally demand that the money is returned because they now have the phone and your money and it would be illegal to keep both.
Whilst it is usually credit cards that offer you protection against such issues, it is worth calling your bank to see if they can do anything to reverse the payment or offer you other protection where they could get you your money back.
If that is not possible and the phone still do not return your money then you need to follow these steps:
Whatever correspondence is sent, it is always advisable to keep copies and use recorded delivery so that there is proof of delivery and a paper trail. The court may need to refer to these if it gets that far.
ok thanke you
you are welcome