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what i want to achieve is ultimately all of the problems that have occurred as a result of the leaking water are put right and there is no further chance of damage.
the cost has not yet been quantified. who decides on the extent of the damage that has occurred? as i said before the water company are attending next week with their 'compensation' man. the work to rectify the problems including any underpinning will run into the thousands possibly 4k-8k.
i imagine less than £10,000 unless there are concealed defects which are yet to be discovered.
no not yet. i was going to wait until the water companies inspection next week. i have contacted a engineer re an initial inspection and this is going to cost me £350 + vat. i will bring this up in our meeting. is there anything else i should do? cheers
You need to write to the Water Company and make a formal complaint.
Raise this under their complaints procedure and it will be investigated.
If you are unhappy with that response then you can go to the Ombudsman
They can investigate your complaint for free
Their website is located at:
If they do not uphold your complaint you may consider going to the Regulator.
They may investigate your complaint and their website is:
If they do not uphold your complaint then you can instruct the expert to produce the report
Then you may be able to go to Court and use the expert report
But the difficulty you have is if the Ombudsman and Regulator have found against you, then you need to convince a Court it is wrong
Can I clarify anything for you about this today please?
as i explained it has already been raised as a complaint maybe 5 times. they have investigated and have fixed the ongoing problem. what they haven't settled is the damage caused by their leaking drains. this is the question i have asked you i.e. what are they liable for?
They are liable for nuisance caused and putting any work right
That is what they are liable for.
Does that clarify for you/
hi thanks for that. who decides the extent of the works?
An independent surveyor.
They will set out what needs to be done and rectified
Does that help?
i have my meeting this week with the water company, should i see what they propose. if i'm not happy shall i simply indicate that we are getting nowhere and the only option is to appoint a surveyor? who pays his costs? cheers
many thanks for your help with this, i will see what they say this week!!!