Please see below:
As discussed, I did speak to you and you did indicate that you were going to withdraw however you as the customer are responsible for ensuring the correct procedure if followed. The withdrawal instructions are very clear advising that the notification should be sent to :- Hollywood Marketing SLU, CC Fanabe Plaza 340, Avenida Bruselas, 38660 Costa Adeje , Tenerife. I can assure you that no notification has been received at our Bournemouth Office You informed me that you no longer had your original contract so I sent a copy purely for your records , to which you backed dated the notification which is not acceptable.
On speaking to yourself and your husband at the time of signing the agreement it was made very clear by yourself that this agreement was solely yours ,as was the original purchase of the Timeshare Ownership. You did also advise that you was already retired so I am slightly confused as to your comment in the email in which you state your employment status has changed. Our standard documentation asks the customer ¨ is this purchase affordable and how are you going to fund this to which you advised that this was affordable and that this would be a cash purchase¨ ( as opposed to customers that may need to finance the purchase ).
Whilst we would always endeavour to conclude business amicably with all of our customers ultimately the contract is enforceable. I am sure your legal representative will confirm that you are fully liable for the monies due as agreed and I assume that you will update me as soon as your Barrister has got back to you.
I am going to be away from the office until Tuesday and would ask that should your Barrister need any further details to contact me on my return.
There is play on words!! I said I was retired from working inthe future. I am only 59yrs old and cannot officially retire until I am 67. With regards to me saying is was a cash purchase was probably only said under pressure, although I do not recall that comment.